Iconia Tab 8 W Touch not working after update to Windows 10

DumonsterPT
DumonsterPT Member Posts: 1 New User

So, I have an Iconia Tab 8 W which came with Windows 8.1. I updated to Windows 10 but there seems to be some issue with the default graphic card driver since the touch doesn't work (works during the installation process so it's not a hardware problem).

 

I managed to plug it into a powered USB hub and get a classic mouse-keyboard setup working but the touch is still dead. I found drivers on the ACER website but not only do they not have any sort of "setup" or "install" file, the Graphic Card doesn't show at all on the device manager. So, the "update driver" option is not an option.

 

 

I've tried reverting to Windows 8.1 but the place where this option should be doesn't show it. I can only clean up the PC or boot into safe mode. Tried both, none works.

 

As a last resort, I downloaded the Windows 8.1 media creation tool and booted into it to reinstall Windows 8.1 but now it asks me for the Windows key which is no where to be found.

 

 

Anybody got any ideas?

Answers

  • billsey
    billsey ACE Posts: 35,055 Trailblazer

    IIRC the touch driver and te graphics driver are two quite different things. The touchscreen digitizer looks to the system like a USB device, so a problem would show up in Device Manager either as a USB problem or a HID problem. Try W10 again but this time look into the different secions of DM for the issue.

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