Acer aspire v5 131 start up issues

Eyezil

Hello, I have an Acer aspire v5-131 and its 2 years old. It's windows 8 I got the message where I can auto update to windows 10 so I decided to do that but never noticed any difference. The problem where it can't get past the start up and there's 3 different types. 1. It shows the acer logo and the loading animation but then the screen goes black after 10 minutes. 2. It says preparing automatic repair then the screen goes black after 10 minutes. 3. It says "Scanning and repairing drive (C but stops at 47%. I've waited 3 hours but it still didn't progress after that.

IronFly

if you press ALT+F10 keys at boot, are you able to enter windows recovery?

 

if so, try to start on safe mode:

choose repair my pc, troubleshot, advanced options, startup settings and then Safe mode.

 

Eyezil

if I press ALT and F10 it will take me to a screen that shows the Acer logo with Please wait and the screen goes black again. (The screen still illuminates)

IronFly

if you don't have a recovery media, please download the iso for windows 10 and create a bootable media with it:

https://www.microsoft.com/en-us/software-download/windows10

 

once done, try to boot from it, press F12 at boot and select your bootable media.

 

if it boots try to enter safe mode as i wrote in my previous post.

Eyezil

Thanks, I'll try it 

Eyezil

Nothing happens when I press f12

 

IronFly

check if you have enabled the boot device list:

http://acer--uk.custhelp.com/app/answers/detail/a_id/6814/~/enabling-the-boot-device-menu

Eyezil

Now it won't go into safe mode , Nothing happens