Acer Backup Manager Issue

vondungp

Hello,

I am new to this forum but I did check the data base for past similar issues.  I recently started using Acer Backup Manager and all seems to work except for backing up "My Favorites".  It startes to backup and after a period of time I get an error message that reads "Unable to read from or write to the database". I have tried several times with different memory sticks but get the same results.  This occured when I used Windows 8.1 and the problem is still there after I upgraded to Windows 10.  My laptop is an Acer Aspire/V5 and the ser# is NXM49AA012****.  I was wondering if anyone has any ideas as to where to start or if this problem has occured to anyone else?

Thanks

vondungp

 

[edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, serial numbers, etc.]