Keyboard and touchpad issues on s7 392

graces
graces Member Posts: 2 New User

Soon after plugging in a new usb microphone with Windows 10, my touchpad (which has always periodically shut off during use but has normally been restored to functionality after restart) and keyboard no longer work at all, except, interestingly, to adjust brightness. touchpad has device manager error code 10 and has newest synaptics driver. tried uninstalling keyboard driver to no effect - it has error code 19.

When i plugged in logitech receiver for keyboard and mouse, the laptop froze..

 

I would really appreciate help, it is a huge stress to have these problems and i need my computer to research cancer treatments for my mom. sorry about typos, touch keyboard is very frustrating.

Answers

  • graces
    graces Member Posts: 2 New User

    Also, I have restarted several times and run windows update.