Chromebook 13 CB5-311 turns Off

electrosound

anybody can help me, see subject, my 2 months new chromebook when battery is at 21% turn off suddenly without any notification.

 

this is really annoying.. 

 

thanks,

danilo

 

 

Cory-Acer

Hi Danilo,

 

The battery may just need to be recalibrated, we have steps to help with that here.

 

http://acer.custhelp.com/app/answers/detail/a_id/2430

 

Cory

 

 

Cory-Acer

Hi Danilo,

 

The battery may just need to be recalibrated, we have steps to help with that here.

 

http://acer.custhelp.com/app/answers/detail/a_id/2430

 

Cory

 

 

electrosound

thanks a lot Cory for your quck answer.

will do the calibrate procedure and i'll let you know.

hopefully it will works then.

 

 

d

electrosound

hi cory,

 

i did the recalibrate precodure, i followed points 1 and 2 but at point 3 my chromebook turned off again, at same percentage, 21%.. without any warning message and suddenly.

 

this is really a problem, and for a 2 months laptop is really weird.. what shall i do now?

 

 

thanks,

danilo

 

electrosound

hi cory, i did the recalibrate precodure, i followed points 1 and 2 but at point 3 my chromebook turned off again, at same percentage, 21%.. without any warning message and suddenly. this is really a problem, and for a 2 months laptop is really weird.. what shall i do now? thanks, danilo

Cory-Acer

Hey Danilo,

 

I saw the post was marked as a solution, but I also see you had some trouble. Were you able to get it resolved?

 

Cory