GATEWAY YOU FAIL AT CUSTOMER SERVICE

garyo1954garyo1954 Member Posts: 1

Long story short...

 

Couple of years ago, bought a SX2110g-UW23, running Windows 8. ARCserve never worked. Internet Explorer kept crashing. 

 

Couple of days later, I suffered renal failure. Hospitalized weeks. Came home to recuperate. Set the computer aside.

 

Fast forward...

 

Windows 10 giveaway offers me the opportunity to try to correct everything wrong with this otherwise useless computer. Clean install. ARCserver still not working. IE still crashing. So I decide to contact support. Al I need is an email.

 

THERE IS NO EMAIL. But I'm offered chat support.

 

CHAT SUPPORT NOT WORKING because warranty is out of date. Nobody is questioning thew warranty. I'm told to call customer support.

 

GATEWAY you sold me a computer with assistive technology BECAUSE I AM DEAF. AND NOW YOU CLAIM YOU ARE TOO STUPID TO UNDERSTAND THAT DEAF PEOPLE USE COMPUTERS??????

 

I've owned computers since the Tandy1000 in 1986. Today, I have XP, Win7, and one already upgraded and running Windows 10. Not a single one of them are Gateways. Never seen a computer that I could not find a workaround, or fix the problem.

 

But this one fails as bad as your customer service.  

 

If any REAL LIVE PERSON from GATEWAY reads, or can read this, which is in question since you can't build a computer, and don't understand why you include ASSISTIVE TECHNOLOGY in your software, you have my email.

 

CONTACT ME.

 

 

 

 

 

FAQ & Answers

  • -Justin-Justin Member Posts: 2,362 Skilled Specialist

    garyo1954,

     

    Sorry to hear about your health issues and combining that with having problems with some installed applications on your system and getting in touch with someone to help you with it. Based on the age of the system it will be quite hard to get in touch with in-warranty support to help you out, I will see what I can help with though.

     

    Typically, if you are having problems with an application you can remove the application and install it again to see if that solves the problem. In this case, you may have to use the Gateway Recovery Management to install the Acer Remote software after removing it (ARCserver issues). Internet Explorer can be removed, but that just means it goes to an older version, then just perform updates again to get the newer version installed again.

     

    It is very difficult to understand why some applications crash because sometimes the issue is linked to 3rd party applications installed and what not. You can back your data up and perform a factory reset using the Gateway Recovery Management tool or the recovery media you created and test the system out without installing any 3rd party applications to see if the issue persists. If everything works fine, perform Windows updates to get it fully updated all the way through 8.1, and check the applications you are having problems with as you go. Once it is fully updated, upgrade to Windows 10.

     

    Even though your system is not listed as an eligible model it should still meet Microsoft's requirements to upgrade to Windows 10. I have two notebooks here that are not eligible according to the website, but they upgraded to Windows 10 and run without problems. Hopefully your issue gets resolved.

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