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Scroll not working on Touchpad [Windows 10]

wwagnerjrwwagnerjr Member Posts: 9

Tinkerer

I upgraded from Windows 7 to Windows 10 on my Acer Aspire 7750G-6645 Notebook computer.  Everything seems to work fine except that the touchpad scrolling doesn't work. The touchpad for this notebook isn't 2 finger it's a up & down band on the rightside of the touchpad that you gently slide your finger over it up or down to scroll.  If it's a Driver issue which driver do I needto install because I don't see a Windows 10 driver for the 7750G LAPTOP I have. How do I go about fixing the scroll issue? I'm pretty much just a novice when it comes to dealing with computers so please to sure to type it out step by step. Thx

 

If you need any other of my computer specs let me know.

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FAQ & Answers

  • djmdjm Member Posts: 3

    I Have an Acer Aspire V5-122P that I have just upgraded to Windows 10.

    The mouse pointer disappears once I enter my password at login; I have to connect an external mouse to continue.

    Can you sort this please?

  • markfarleymarkfarley Member Posts: 1

    I'm in the same boat, no scroll on touchpad after W10 intall, let me know if you get help, thanks!

     

  • djmdjm Member Posts: 3

    My temporary "solution" has been to buy a wireless mouse; but In would still like my touchpad to work again.

  • wwagnerjrwwagnerjr Member Posts: 9

    Tinkerer

    Surprising me they thought never even popped into my head. Not that it would have mattered or changed anything because carrying around a wireless mouse around with a laptop would be a major PITA. I just don't understand why after months of beta testing they didn't discover and work together to find a fix for this issue.  It's not just Acer having touchpad issues after installing the Windows 10 Update.  So this should have been found durng beta testing and fixed prior putting it out for the masses  to download and use.

  • djmdjm Member Posts: 3

    I found a solution on this thread

    http://community.acer.com/t5/Windows-10/Elan-touchpad-not-working-in-Windows-10/m-p/373640/highlight/false#M488

     

     

    Roll back the ELAn driver and it works fine.

  • stowie39stowie39 Member Posts: 2

    Ditto same problem, rolled back the driver as sugested and everything working again.

  • CFCBattalionCFCBattalion Member Posts: 2

    I've tried rolling back, installing new drivers, old drivers, restarting million times... Nothing worked. Not a single thing. So frustrating. I have Acer Aspire 7750-6423.

     

    Can someone please help?

     

    Thank you in advance!

  • stowie39stowie39 Member Posts: 2

    Only problem with this is that W10 then downloads and tries to install new driver again, and I can't find a way of stopping it!

     

  • kd5cnakd5cna Member Posts: 1

    Similar issue here. Acer Aspire V5-572P. After upgrading to windows 10 I have no touchpad, but an external mouse will work. I have tried the windows 10 driver put out by acer for my laptop and no luck. I also tried rolling back to previous drivers, nope. I had to revert back to windows 8.1 to get my touchpad back.

  • beb7beb7 Member Posts: 1

    You can prevent Win10 from upgrading a specific driver, see the fairly well hidden topic on https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_update/how-to-block-automatic-reinstall-of-a-driver-or/bff07224-4ce2-4b42-ab29-68c3a305d730

    I followed that troubleshooter and prevented the Elan touchpad driver from being updated. Seems to work fine.

    I installed the Win 8.1 driver available from Acer for my model (Aspire V5-122P) and it works fine, touchpad scrolling is back.

  • ntehicksntehicks Member Posts: 1

    IT WORKS JUST DIFFERENTLY. INSTEAD OF USING ONE FINGER ON THE RIGHT SIDE OF THE PAD. YOU HAVE TO USE 2 FINGERS ON THE PAD TO SCROLL UP OR DOWN.

  • ellars_matellars_mat Member Posts: 1

    For Elan - install the windows 10 driver version 15.6.2.1 - you will then have all the functions scroll etc.

     

     

  • MadmanHuxMadmanHux Member Posts: 1

    For my Acer Aspire

    Log in as Admin

    Settings

    Devices

    Connected Devices

    Device Manager

    Mice and other pointing devices

    Select subfolder which I assumes is the driver

    Action

     Properties

     Driver

     Browse my computer

     Let me pick from a list , I selected the Elan PS/2 smart pad and it works fine

     

  • SpurlosSpurlos Member Posts: 1

    thats the solution to scrase drivers for Elan Tech touch pad. Thanks a lot!

  • derekbdderekbd Member Posts: 2

    I have an Acer Aspire One netbook and after upgrading to windows 10 the edge scroll wouldn't work. I set it to do 2 finger scrolling and that worked... for a while. Then it seemed I couldn't scroll with 2 finger in Chrome. Today I found a simple solution; so simple I bang my head for not trying it. In ELAN Smart Pad control panel I disabled both horizontal and vertical scroll, and then renabled. It works again! Thank you SeijuroRen on the MS boards

    I have also had to use a much firmer tap on the pad to click, and that seems to be all better now as well! Whew!

  • stuartkstuartk Member Posts: 1

    i have an acer aspire 5741 and the scrolling on the right side of the touch pad is not working since i upgraded to windows 10. how do i fix it?

  • derekbdderekbd Member Posts: 2

    I posted a very simple solution in the message right above yours. There are also new windows 10 drivers available to download.

  • LANDONESILANDONESI Member Posts: 2

    SOLUTION IS : DOWNLOAD 'SYNAPTICS POINTING DEVICE DRIVER'  AND INSTALL IT. THIS APP'S NON EXISTING IS THE REASON WHY YOUR TOUCHPAD SCROLL IS NOT WORKING, LET ME KNOW.

  • LANDONESILANDONESI Member Posts: 2

    AND THEN RESTART THE LAPTOP OFCOURSE

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