Windows 10 S7-391 Bluetooth Problems

jfras2009
jfras2009 Member Posts: 2 New User

I updated to windows 10 on a S7-391-9886 and my bluetooth mouse is not working

Answers

  • GuruAid-CS
    GuruAid-CS Member Posts: 467 Mr. Fixit WiFi Icon

    In this case, you will first need to check if your Bluetooth mouse is compatible with Windows 10. If it is compatible, you will need to download updated drivers and software for the same (if required). To do this, you are advised to contact the respective mouse manufacturer for further assistance.

     

    Hope this will help you.

  • jfras2009
    jfras2009 Member Posts: 2 New User

    The bluetooth mouse came with the S7 and is made by acer.  No driver available from acer since they are not supporting upgrades for S7-391

  • GuruAid-CS
    GuruAid-CS Member Posts: 467 Mr. Fixit WiFi Icon

    In this case, you are advised to contact Acer support through the link below to see what other options you have at hand:
    http://us.acer.com/ac/en/US/content/service

     

    Hope this will help you.

  • lkyoon
    lkyoon Member Posts: 1 New User

    I had the exactly same problem.  Hope that you got answers from Acer.. I will try to contact them as well.