Acer Aspire 5560 Dolby Advanced Audio driver issues after updating to Windows 10

Optimal1Optimal1 Member Posts: 1

Hi there,

I have an Acer Aspire 5560. I updated to Windows 10 and now im getting the following message on start up.

 

The current Dolby audio driver is 7.2.8000.17 and the software application expects driver version 7.2.700.7. Please install a valid driver and software application combination.

 

Can any help with a fix for this?

Best Answer

FAQ & Answers

  • cam_wickedcam_wicked Member Posts: 3

    Hi,

     

    The only driver that ever worked properly with Dolby was the driver for The V5-552G on windows 8 (not 8.1) This will work on your computer even if different model... the new driver on the Acer site for winodws 10 has not work either. So the one I´m using is: Audio_Realtek_6.0.1.6878_W8x64_A

     

    To Download the Driver and Software needed Go to: http://www.acer.co.in/ac/en/IN/content/drivers

     

    and Go: Ultra-Thin / Aspire / V5-552G

     

    To get dolby to work:

     

    1. Uninstall the current driver, and any software related to it (the dolby software)

     

    2. restart

     

    3. Install the driver for windows 8 (in my case it never installs dolby automatically, I´ll explain how to do it manually below)

     

    4. Restart twice (yes, I always had to restart twice after the install otherwise manually installing dolby would not work and I got an error when trying to run the install)

     

    5. In the driver folders you downloaded and unzipped go to the folder "PCEE4" and run "DolbyAdvancedAudio.msi"

     

    6.If you dont get the "Install PCEE" error, restart and you should be able to enjoy dolby (when its not acting up). If you get the error then you may have not followed the instructions properly. Go back to step 1

     

    Good luck

  • IronFlyIronFly ACE Posts: 18,415 Trailblazer
    Accepted Answer

    try this drivers too:

    http://station-drivers.com/index.php/downloads/func-startdown/1591/

     

    100% trustable website.

     

    double click on exe and then on the extracted folder, look for setup.exe and run it.

    I'm not an Acer employee.
  • FFGFFG Member Posts: 1

    IronFly's solution appears to have worked for my Aspire 5750 with the same message since Windows 10.

     

    Really simple to use, it did all the uninstalling and rebooting itself, rather than me having to work out what to uninstall (sorry cam_wicked, your solution looked too complicated for me - this was great)

     

    Thanks

     

    PS New here so not sure whether I can/should 'Accept your Solution' as it wasn't my problem in the original post.

  • kwflatbedkwflatbed Member Posts: 1

    Worked 100% with windows 10 Thank You  !!!

  • IronFlyIronFly ACE Posts: 18,415 Trailblazer

    You welcome. Smiley Happy

     

    PS: only original poster can mark it as solution.

    I'm not an Acer employee.
  • chinura12chinura12 Member Posts: 2

    What is the driver name ?

  • IronFlyIronFly ACE Posts: 18,415 Trailblazer

    http://www.realtek.com.tw/downloads/

     

    tick accept and then on next page, download drivers 2.79, blue font.

    install it

    I'm not an Acer employee.
  • chinura12chinura12 Member Posts: 2

     

     

    Hi 

     

    Thank you so much for solution. 

  • choppersrockchoppersrock Member Posts: 1

    Hi,

     

    Dont spose you could offer some help with  my acer aspire 5755g - it has the same error but I am at a loss of what to do as acer do not provide a driver for windows 10..

     

    many thanks

  • ReekumReekum Member Posts: 2 New User

    This part of the REALTEK site is not functional anymore. Your next tip worked fine for me today, also on my Aspire 5750G! Thanks.

  • ReekumReekum Member Posts: 2 New User

    Works, also on my Aspire 5750G! Thanks.

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