How to unbrick Iconia tab A500

Whittycat
Whittycat Member Posts: 4 New User

On power up I get just the Acer logo. There is a post from 2013 that describes how to unbrick but the instructions don't work. It suggests going to the site that lets you download Acer drivers and manuals, viz http://us.acer.com/ac/en/US/content/drivers#_ga=1.181574820.267539145.1417479834.  This should give a zip file that contains 'update.zip' but it doesn't; it contains a file with a name that ends 'Driver Setup.exe' and I don't think that is what I want. The site address has 'US' in it so I looked for the corresponding UK source for drivers and manuals which is http://www.acer.co.uk/ac/en/GB/content/drivers and I then typed in my SNID and selected the OS Android 3.2 Honeycomb (ice cream is 'not available' and  I can always upgrade later). The zip file that results contains the two files H_A31H_A32H_A500_A501/1.inf    and
USB_Acer_1.00.0524_A30H_A31H_A32H_A500_A501/ICONIA TAB USB Driver Setup.exe

and again this doesn't look right (the 1.inf file is all about Windows). I have not tried running this because it is not 'update.zip' and I'm afraid it will install Windows instead. .

 

I need the file update.zip. Can someone please tell me where to find it? Or any other way of unbricking an Iconia A500.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Have you tried to do a factory reset from factory prior to flash update.zip?

    http://acer--uk.custhelp.com/app/answers/detail/a_id/11986/~/iconia-tab-a500-hard-reset

     

    to download the update.zip you need to click on OS tab but you need to know the installed version or give a try to each one (if you download the wrong one, when try to flash to A500, the recovery will give you a mismatch version error).

    I'm not an Acer employee.
  • Whittycat
    Whittycat Member Posts: 4 New User

    Hello Ironfly. Thank you for your comment. I have tried a factory reset, if you mean that game with the volume button. If I hold down Volume-  and press power on I get the Acer logo for ever and if I hold down Volume+ I get the dead Android.

    You say that to get the file update.zip I should click on the OS tab  but where is this? Do you mean in the Drivers and Manuals page? I did that and selected Honeycomb 3.2 which was the OS installed on the tablet when new. I should be delighted to hear any other ideas about how to get a file update.zip and not some Windows substitute.

  • Whittycat
    Whittycat Member Posts: 4 New User

    Why was that last reply underlined? I have no idea. Sorry

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    About factory reset, you need to follow the instructions on the link in my previous post.

     

    about update.zip

     

    a500.jpg

    I'm not an Acer employee.
  • Whittycat
    Whittycat Member Posts: 4 New User

    Yes I did watch the video and did what it said. The Acer logo appears at the same time as the vibration and then just stays there. Nothing else happens. I tried it with both settings of the lock switch. I shall go on looking for a method of installing the Android OS.