My display goes off when Battery being charged on Acer E5-511 after upgrading to Windows 10

I upgraded my window 8.1 to Window 10 on Acer E5-511 machine yesterday. I notice that when I switch on power to charge its battery, a beep sounds and display goes off. when power is again switched off the display comes back with a beep again. However, when the machine battery is allowed to charge for some time, either it goes to hibernation mode or stops working since display does not come back even after switching off the power supply. This peculiar problem did not existed when I had used this Notebook with windows 8.1 for past eight months.

Can any one help me to solve this problem as i am being forced to charge the battery only when Notebook is not powered on.

Accepted answers

All comments

JordanB

A BIOS update fixed Grey Bat's (a.k.a. Myotis grisescens) problem.

http://community.acer.com/t5/Windows-10/Restart-problems-with-Acer-E5-511-P8C8-laptop/m-p/370322#M24

http://us.acer.com/ac/en/US/content/drivers

Edit: Acer also said that "Your system may require additional software, firmware, and/or a BIOS update to install and run Windows 10."

http://us.acer.com/ac/en/US/content/windows10-eligible-models

karunanils

My Notebook E5-511 appears in the list of models fit for upgrade to Win 10. The compatibility issue was also checked by Microsoft before allowing me to upgrade to Win 10. Even Microsoft had clarified that all drivers installed on my previous OS(Win 8.1) are quite sufficient. Besides, if any model of Notebook after upgrade to Win 10 needs upgraded drivers, software or firmware, it is the responsibility of ACER to notify it for all the models of Notebook on their website. As on date no list of drivers, firmwares or bios needed for upgrade after win 10 for my particular model is available.

The issue raised by me seems to be due to some hardware problem for which I am going to contact support team for its inspection and rectification.

fede86

hi guys,

i have the same problem, it s sunday and i can't contact support, some news? or still waiting to fix it??

thank u so much in advance! Smiley Happy

karunanils

Hi Fede 86.

Try this troubleshooting. Remove the Bty and Keep Power Button pressed for 15-20 secs. Then Insert the power pin and switch on the power supply. Start your Laptop if it boots up you r done. Insert the Bty and you r done.

dumas

I'm in the same "boat" , anyone figure it out?

karunanils

Dear Dumas

Find out from device manager which HD graphics driver is installed since Win 10 automatically installs later version of HD Graphics. If it is newer than driver v 10.18.10.3621 uninstall it as new driver installed by Win 10 has compatibility issue with graphic card present on E5 511 Notebooks. Roll back and Install Graphic Driver 10.18.10.3621 and problem will go away. I have tried it successfully.

Quick Links

Top Members

Weekly

Puraw 280

Jack22 160

RenanVilela 95

Diya1811 90

GAMING6698 75

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™