V3-5727105 will not boot up from HDD or from Recovery CD.

4 weeks ago when I switched on my laptop I got a blue screen message during start-up saying a problem had been encountered and it needed to restart to try to fix the problem, then just a dark grey screen and nothing.

Laptop is only 7 months old. Contacted Tech Support and they stated I needed Recovery CDs and provided me with a set after I paid £60.

Tried to boot from Recovery CD and got Acer Recovery Management to load, but after selecting restore to factory settings the laptop entered into a never ending cycle of 'analysing HDD' , attempting to fix HDD'.

Left the laptop running for 12 hours and that was the only two messages I saw on the screen.

No option to 'exit as problem encountered' so I had to power down my laptop to escape the 'loop'.

Tech Support now wants me to try to format my HDD by taking my laptop to a local PC repair shop.

Why am I being asked to do all the diagnosis work on a 7 month old PC? Surely it should be fixed under the manufacturers warranty?

Could someone please explain what trying to format my HDD will show?

Thanks

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IronFly

Acer erecovery disks, sometimes need a wiped/clean HDD to install and avoid errors; so this can be a good choice.

if even after wiping your HDD, you are facing the same error on repairing HDD, probably is a faulty HDD.

Since the Acer erecovery is based on windows 8.x installation, you can easily wipe/clean your HDD.

Boot from Acer erecovery and choose troubleshoot - Advanced options - Command Prompt

once in command prompt type

diskpart
then on diskpart type
list disk
take note of the correct disk ID to erase
type
select disk x
(x is the ID of your HDD to erase)
type
clean

type exit

then reboot and proceed to windows installation

Colin535

Hi IronFly,

Thanks for your reply.

One question I have for you is how do I get my laptop to boot from Acer erecovery.

I can only get it to boot from the optical drive by using F12 Boot, and then Acer Recovery Management did not work properly.

One local PC repairer I spoke on the phone to thought it sounded like my HDD has failed :-(

IronFly

it's ok to boot from DVD/CD since you have the Acer recovery CD/DVD.

the suggestion i gave you, will be available before trying to install windows, so it must work, if you have windows 8.x.

obvious, if the HDD is dead or not working properly, probably the clean command can give you errors.

Colin535

Update .....

My laptop would not boot up from the recovery disc as it turned out the hard drive required to be re-formatted to clear the fault.

I was told by the PC Repair company that no matter what I tried I would not have been able to fix/clear the fault.

Given it appears to have been a software corruption issue, after reading the Acer Warranty I have found out that I have to pay for the repair as the machine hardware remains in g.w.o. and the laptop is back in full working order once again.

The PC Repair man did say however that if I had phoned him first instead of Acer Technical Support, I would not have needed to pay Acer for the set of Recovery discs as he would have provided a fresh installation of Win 8.1. at a fraction of the price! Lesson learned.

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