WIFI E5-571-57BR

englewood
englewood Member Posts: 2 New User

Hello,

 

I have a Aspire E15 E5-571-57BR

 

When i have my laptop at work it connects straight to the WIFI.

 

When i have my LAPTOP at home it doesnt connect to my WIFI, it has connected before but keeps loosing connection, it can stay connected for a few day the all of a sudden it will loose connect.

 

I select my WIFI and put the passcode in and it just says cant connect, all my other devices in the house connect fine and we have alot.

 

I have treid the FORGET option and scan again but the same, restarted the laptop numerous of amounts of times but the same!

 

??

 

 

Answers

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    You can try updating the wireless driver from Acer's website.  And update the BIOS.

     

    How many wireless devices do you have on your network?  How many AP's?  32 devices is usually the limit on most consumer wireless routers (even though it may appear DHCP will offer 254 IP addresses).  

     

    You can also try to update the firmware on your wireless router.  Reset the wireless router to factory defaults, and power cycle it and reconfigure it from scratch.. When troubleshooting, you should always try to use as many default settings on the wireless router as possible (of course you want WPA2 wireless security). What wireless router do you have?

    I'm not an Acer employee.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    And run the network troubleshooter on your laptop:

     

    networktroubleshooter.JPG

    I'm not an Acer employee.
  • englewood
    englewood Member Posts: 2 New User

    Trouble shooter doesnt fix the problem at all.

     

    I have updated the wirelss drivers

    I havent done the BIOS ( Dont know how to)

     

    Not sure about 20 maybe

     

    Im with Virgin media super hub 2ac, ill look at the settings in the router.

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    A couple months ago, someone posted on this forum that updating their BIOS fixed the wireless connectivity problem with Acer laptop and their super hub.

    The drivers and bios updates are on acer's download support website.
    I'm not an Acer employee.