Drivers Download Service Not Available

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tecgrl
tecgrl Member Posts: 3 New User

I've been trying to download drivers for 2 different Aspire laptops.  S7-392 (Windows 8.1 64 bit) and Aspire 7520 (Vista 32 bit) but I get "Service Not Available".  I've tried from 3 different browser on 4 different computers including a Mac and get the same results.  I've also tried from US, Canada, Australia and UK sites.

Any advice or does someone have a direct link to the drivers?

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    tecgrl,

     

    We have reported the issue and it is being looked into. Have you tried searching with your SNID or SN on the drivers page to see if it loads?

  • tecgrl
    tecgrl Member Posts: 3 New User
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    Yes.  I've pretty much tried everything. Hope this gets resolved ASAP.

  • bahead
    bahead Member Posts: 2 New User
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    I've experienced the same problem. It's extremely frustrating as I'm trying to get a system up and running and I need the drivers.  Having the Acer drivers unavailable for over a day now is extremely poor customer service.

     

    It's not the first time I've experienced this problem when searching for drivers on Acer's site.  The exact same problem happened around a month ago when I bought a new system and needed a driver.  Both my new system and my previous system (the one for which I'm currently needing drivers) are Acers but after this experience I doubt I'll buy another one.

  • bahead
    bahead Member Posts: 2 New User
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    Well, this isn't promising:  I see a thread here from two weeks ago that the driver search wasn't working.  At least somebody gave that user direct links to the drivers he needed.

  • jimmyjames
    jimmyjames Member Posts: 1 New User
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    I have an Aspire 1551 which I loaded 8 onto but I cannot get to any drivers on the support site!!!  GRRRR!

     

    I tried searching by model and also the SNID with no sucess.

     

    Please, please don't tell me Acer purged their database!

     

    Right now I have a perfectly good laptop which is useless at the moment because I cannot load the necessary drivers.

     

    @ Acer Support:  please fix your support page so we can download drivers!!!

     

    People are counting on their computers to pay bills, manage bank accounts and keep in touch with family/friends!!!  It is really hurting some people who need their computers!!!!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    aspire 1151 support page works, but there's no windows 8 support.

     

    please open a new thread under laptop aspire section and put a list of missing drivers.

    I'm not an Acer employee.
  • tecgrl
    tecgrl Member Posts: 3 New User
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    Well, the S7-392 Windows 8 drivers are loading, but not the 8.1 drivers. The service is still not available for the other models I require. I wonder if this has something to do with the expected release of Windows 10?

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    I went to the page myself to try and get the download links for people having the problem but I have not had luck yet; sorry. Smiley Sad

  • Stevel
    Stevel Member Posts: 1 New User
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    When is this problem gonna be solved?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    are you still having the issue?

     

    that was fixed long ago!

     

    please try this:

    Go to control panel
    double click JAVA
    click settings... under temporary internet files
    click delete files
    click ok

    I'm not an Acer employee.