image

Acer V 15 Nitro VN7 Webcam not Working

 

My webcam isn’t working. I have installed the Crystal Eye software and am told no webcam device is installed. I get the same message in Skype.

I have been in device manager and do not see a webcam there either. There is no unknown device that could be the webcam either.

I checked the BIOS and there is no way to disable or enable the webcam there. There is no FN button that seems to disable or enable the webcam.

FAQ & Answers

  • GuruAid-CSGuruAid-CS Member Posts: 467

    As the webcam is not displayed in the Device Manager as well, it seems that this is a hardware issue. To check this further, you are advised to contact your nearest Acer service center through the following link:
    http://us.acer.com/ac/en/US/content/service

     

    Hope this will help you.

  • enQuiLaenQuiLa Member Posts: 2

    Hey,

     

    I have the exact same problem. Wierd that all of the sudden the webcam "disappeared".

     

    Can't chat with Acer directly because it says my warranty isn't valid. Although I bought it 3 months ago. 

    That was in Sweden so it might be the reason. Who knows?

     

    Anyway. Have you solved the problem? I have tried everything. Trying some other helpchat now.

     

    / Chris

  • enQuiLaenQuiLa Member Posts: 2

    Ok so I found the problem and will try explain translated from Swedish.

     

    In Control Panel there is Debug or Troubleshoot.

     

    The second option there is Hardware and sound.

     

    Klick on Konfigure a unit. (First option)

     

    The troubleshooter search will find a "Mobile 5th Generation Intel(R) Core(TM)" controller of some sort and install it when prompted and it worked fine again without a restart even.

  • GlitchyRichyGlitchyRichy Member Posts: 1

    That actually worked for me, thanks fam! Smiley Very Happy

Sign In or Register to comment.

Who's Online1.8K

Acer-Blayn
Acer-Blayn
Acer-Erick
Acer-Erick
Acer-Ingrid
Acer-Ingrid
Acer-Manny
Acer-Manny
Alinashul
Alinashul
Ameise
Ameise
Arrandy81
Arrandy81
AíasDias
AíasDias
cns
cns
Cwjordan
Cwjordan
DanielCarus
DanielCarus
debski
debski
duncsimpson
duncsimpson
HartHart05
HartHart05
JensSp
JensSp
JerseyMJR
JerseyMJR
john67543
john67543
johnjanny
johnjanny
Mateusv
Mateusv
Matthew781
Matthew781
NegohRocha
NegohRocha
Sohaib23
Sohaib23
+1.8K Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos