B1-730HD Camera stopped working

mbm61
mbm61 Member Posts: 1 New User

Camera app stopped working.Touching camera app shows "unfortunately, camera has stopped". touch ok it shows "unfortunately, the process android.process.media has stopped". I did download another camera app and when I use that one the camera does work. I prefer to use the app supplied with the tablet. Any ideas how I can correct?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    try this:

    settings/apps

    swype to ALL

    look if Camera application is listed

    tap it

    tap on

    clear data

    clear cache

     

    reboot and try to start stock camera application, if camera still doesn't work.....try a factory reset but do a backup of your personal data first:

    settings/backup & reset - factory data reset

     

    if camera still fails to start.....there's a corrupted file on system and can be fixed re-flashing the latest update for your tablet (this not always work).

    I'm not an Acer employee.