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Hi need assistance

I purchased my acer laptop 6 months ago, acer aspire E 14, Then performance get very slow, I decided to restore it to factory settings, now it is not capable of burning a blueray disc. What shall I do?

FAQ & Answers

  • -Justin-Justin Posts: 2,362Member Seasoned Practitioner

    dominicrosalyn,

     

    What specific model are you having an issue with so we can help narrow an answer down for you?

  • dominicrosalyndominicrosalyn Posts: 2Member

    I am using E5-471G-5558

  • -Justin-Justin Posts: 2,362Member Seasoned Practitioner

    dominicrosalyn,

     

    I do not see that notebook comes with a BluRay drive, only DVD-Writer. Have you tried normal DVDs to see if they will work?

     

    Was this a drive you installed in the system yourself? It could be that you might need to fix a driver issue, possibly, if so.

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