Acer liquid z220 cant send message but can receive sms

KringKring
KringKring Member Posts: 6 New User
in 2015 Archives
I bought my acer liquid z220 4 days ago, it rran smoothly for 2 days. But on the 3rd day, i had this problem, I can not send sms but I can receive sms. I can even call but i cant send sms. I tried to turn off but didnt work. So i decided to factory reset, and it worked, ican send and received sms normally. But today, i experience the zame problem agaiagain. I think resetting it everytime is not good as I lose a lot of files etc. Can someone help me thanks?

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    KringKring,

     

    If you reset the phone and it worked normally, it sounds like there might be an app that is being downloaded/installed that could be causing an issue. Remove apps you installed one by one, restarting after each removal to see if that fixes the issue.

  • KringKring
    KringKring Member Posts: 6 New User
    I already removed all the apps i installed. And it worked for a day. Now it cant sent sms again. Thanks for the help btw. I hope you can advice how to fix this. Thanks.
  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    KringKring,

     

    After you reset the phone it worked fine, I can only assume that it is an application you are installing that is causing the problem. Reset the phone, do not have it restore all your applications when you go through the set up, and see if the problem comes back with no applications installed, other than the default Acer applications.

     

    If it works, download one application, restart after it is installed and use the phone to see if it is causing the problem. It will not be a fast process, but it will narrow down whether it is an actual application problem or the phone itself.

  • KringKring
    KringKring Member Posts: 6 New User
    After your reply, I havent installed any application. Only the original applications that were predownloaded. But it had this error again. After that, I decided not to reset the phone, I downloaded a sms application and changed it as my default sms app. And it worked for now.
  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    KringKring,

     

    Worst case scenario, you can contact Acer technical support or your carrier to make sure there isn not something wrong with the phone hardware wise.

  • blaide838
    blaide838 Member Posts: 1 New User

    go to settings - select apps - go to all - select messaging - select clear data - select force stop - select ok. Try sending SMS again. Do the process again if sending fails.

  • JMJr
    JMJr Member Posts: 3 New User

    Hi there. I also had the same problem. I bought mine less than a week ago and I began experiencing such problem at the 3rd day. What's peculiar in my situation is that it happened even before I installed some new apps. Even now, this problem is still occuring and normaly what I just do is that I go to settings>apps>all>messaging then clear the messaging's cache and data. Everything would return to normal temporarily. I do the same process if it happens again. I hope a permanent solution would be available soon. Hope this helps. =)

    PS: rebooting the phone, removing sim or battery did not work for me. That's the only solution I have discovered so far.

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