Switch 11 when will you update to 2015 version Adobe says is there?

KEHinWA
KEHinWA Member Posts: 40 Devotee WiFi Icon
edited March 2023 in 2015 Archives

Running Switch 11 with Core i3.

When I load Adobe illustrator it tells me to update my video driver.

It appears there is a new Intel Driver..  but Intell won't update over your customer driver version.  SO.. when will you have an updated version based on the fixed Intel driver

 

https://helpx.adobe.com/illustrator/kb/gpu-performance-preview-improvements.html#ts

Best Answer

  • KEHinWA
    KEHinWA Member Posts: 40 Devotee WiFi Icon
    Answer ✓

    Interesting:

    • If I tried to have Windows update the driver, it would say I had the latest driver.
    • If I tried to use Intel's Utility it said I needed to used the custom driver from the maker
    • Acer support utility said I had the most recent driver

     

    However:

    Yesterday I removed the driver (toubleshooting screen brightness not working after sleep sometimes), but didn't delete it.  However when I restarted the machine and in Device Mananager told Windows to UPDATE the driver in Device Manager it said "Downloading ...." vs just installing what was already on the machine.

     

    Guess What:  Adobe Illustrator now uses the GPU for enhancements and doesn't pop the error.  Feels like there may have been a update someplace, but the version number was not incremented right so Acer Tools etc. said I had the current driver but Windows found a newer one, only after I removed the old one and had the machine on the default Windows Display Driver when I asked for the updated.

     

    Problem is fixed  Thanks

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    KEHinWA,

     

    The drivers that are posted on our support site are what we have qualified to work with the system. If you would like to try and install the drivers from Intel directly, but it is not installing over what is already there, you might have to uninstall what is currently installed and then try to install the drivers from Intel.

  • KEHinWA
    KEHinWA Member Posts: 40 Devotee WiFi Icon
    Answer ✓

    Interesting:

    • If I tried to have Windows update the driver, it would say I had the latest driver.
    • If I tried to use Intel's Utility it said I needed to used the custom driver from the maker
    • Acer support utility said I had the most recent driver

     

    However:

    Yesterday I removed the driver (toubleshooting screen brightness not working after sleep sometimes), but didn't delete it.  However when I restarted the machine and in Device Mananager told Windows to UPDATE the driver in Device Manager it said "Downloading ...." vs just installing what was already on the machine.

     

    Guess What:  Adobe Illustrator now uses the GPU for enhancements and doesn't pop the error.  Feels like there may have been a update someplace, but the version number was not incremented right so Acer Tools etc. said I had the current driver but Windows found a newer one, only after I removed the old one and had the machine on the default Windows Display Driver when I asked for the updated.

     

    Problem is fixed  Thanks

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    KEHinWA,

     

    Excellent, glad you got it working!