Acer Chromebook CB11 randomly turns off and on

blessednfavored
blessednfavored Member Posts: 1 New User

This is the 2nd Acer Chromebook 11 I've purchased in the last two weeks.

 

The first was returned for this problem.

 

Now this one is doing the same thing.

 

It turns off and on randomly.

 

What is the deal?

 

Contacted chat, not very helpful.

 

Any help? Ideas? Jokes? ANYTHING?

Answers

  • billsey
    billsey ACE Posts: 34,672 Trailblazer

    Hmmm, how random is 'randomly'? Is there a chance it's going to sleep, or that you are somehow bumping the power button? Are you seeing symptoms of overheating (like areas getting hot to the touch)? Things shutdown for you if the processor or video chip get too hot. It could also be software, does it happen with one specific app?

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