my acer S7-391 mouse shows it is paired, but it doesn't work. any ideas?

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ralfun
ralfun Member Posts: 3 New User

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    ralfun,

     

    Which model notebook are you having an issue with so we can try to assist you better?

  • ralfun
    ralfun Member Posts: 3 New User
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    Model S7-391

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    ralfun,

     

    Thanks for the information. Smiley Happy

     

    How long have you had your notebook, is this a mouse that shipped with it?

    • Have you checked the batteries to make sure they are not the culprit? There may be enough energy to provide a little power to the mouse, but not enough to do much more.
  • ralfun
    ralfun Member Posts: 3 New User
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    Its now working. I changed batteries as suggested, but it still didn't work. I added a new device, even though it was already showing as paired, but that worked. Thanks for your help.