my acer S7-391 mouse shows it is paired, but it doesn't work. any ideas?

ralfun

-Justin

ralfun,

 

Which model notebook are you having an issue with so we can try to assist you better?

ralfun

Model S7-391

-Justin

ralfun,

 

Thanks for the information. 

 

How long have you had your notebook, is this a mouse that shipped with it?

• Have you checked the batteries to make sure they are not the culprit? There may be enough energy to provide a little power to the mouse, but not enough to do much more.

ralfun

Its now working. I changed batteries as suggested, but it still didn't work. I added a new device, even though it was already showing as paired, but that worked. Thanks for your help.