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why does my laptop turn on but my screen stays black?

I go to turn on my laptop (gateway NV56RR38u) and two lights turn on near the mouse (hard drive light and power light). The screen does not turn on. After a few seconds the hard drive light near the mouse goes off. I can hear the fan turn on and stay on. I have removed the battary and held the power button down for 30 seconds, that did not work. 

FAQ & Answers

  • -Justin-Justin Posts: 2,362Member Seasoned Practitioner

    redpanda4321,

     

    Have you attempted to connect an external display to see if you can get some sort of display? That will help make the determination if it is the motherboard itself or if it is the screen or a cable that could be having an issue.

  • scottwattscottwatt Posts: 9Member

    If this notebook's video uses shared memory, check your memory modules.

     

    I had the same issue with a different Gateway model, and it turned out to be bad memory which was an easy and inexpensive fix.

     

    Scott

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