My Acer z4 has suddenly stopped recognising SD card. Anyone got any ideas?

SandieMutter
SandieMutter Member Posts: 2 New User

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓
    If your SD works in other phones or PC, can be a software or hardware issue.

    Try a factory reset on your phone:
    Settings/backup&reset/factory data reset

    Do a backup of all your data before.

    Then insert your SD and check if it works, if not probably it's an hardware issue....a check with another SD can confirm it at 100%.
    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓
    If your SD works in other phones or PC, can be a software or hardware issue.

    Try a factory reset on your phone:
    Settings/backup&reset/factory data reset

    Do a backup of all your data before.

    Then insert your SD and check if it works, if not probably it's an hardware issue....a check with another SD can confirm it at 100%.
    I'm not an Acer employee.
  • SandieMutter
    SandieMutter Member Posts: 2 New User
    Thank you for your response. Strangely just as suddenly as it stopped, it has accepted the SD card again. However if it happens again I will try your suggestion. The SD card does operate in my computer. Regards Sandie