problems installing windows

mzlowe1231
mzlowe1231 Member Posts: 2 New User

I was trying to restore my sons computer back to factory settings. The laptop shut off during the process. A box popped up that says **The computer restarted unexpectedly or encountered an unexpected error. Windows installaion cannot proceed. To install Windows, click OK to restart the computer and then restart the installation** I have pressed ok about 10 times, and the box still pops up. 

Answers

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    Which model do you have?

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