Acer V15 Nitro - 2 Months old, very slow, wont charge

DyingAce
DyingAce Member Posts: 1 New User

I bought this about 2 months ago.. its always been a bit slow, but I rarely use it. The past week it has gotten dramatically slow, and has also stopped charging. It is stuck at 9%, and will not budge from there. Any ideas?

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    DyingAce,

     

    Sorry to hear you are having issues with this notebook, let's see if we can narrow some stuff down and see if we can get it working right.

     

    • When you say it's always been a bit slow, what are you referring to as far as functions go (games, network speed when browsing, etc)?
    • Have you tried to start from factory defaults and reset the system?
    • Did you install applications/programs when you first got the notebook?
      • Did the issue occur before or after they were installed?
    • Stopping charging could be a couple things:
      • Defective battery
        • Do you see a battery charging light with the ac adapter plugged in and the system powered on?
        • Do you see a battery charging light with the system powered off?
      • Defective ac adapter
        • Do you see a battery charging light with the system powered on?
        • Do you see a battery charging light with the system powered off?
      • Charging pin on the notebook damaged
        • Look inside the charging port, do you see the pin?
        • Is the connection snug when the ac adapter is plugged in?
        • Has the system been dropped or anything spilled on it (have to ask)?