New laptop won't shutdown or restart completely

Victoria525

I have very recently (last week) gotten a new Acer Aspire E 15 Touch laptop, but I cannot seem to shut it down completely or restart it. 
The first time I shut it down it shut down normally, but ever since I shut it down to do (110) updates it won't anymore.

I go to shut it down and it just sits on the 'shutting down' screen for hours - the same thing with restarting.

I've just had to hold down the power key to shut it down (when it won't close) or just put it onto sleep.

 

Thanks.

GuruAid-CS

If you are not able to shutdown or restart the computer normally due to issues with Windows Updates, you can run Windows Update Troubleshooter from the following link and check if that helps:
http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-8

 

The following link can also be helpful:
https://support.microsoft.com/en-us/gp/windows-update-issues/en-us

 

If the issue still persists, you are advised to take it back to the respective seller for further assistance or contact nearest Acer service center by using the following link:
http://us.acer.com/ac/en/US/content/service-contact

 

Hope this will help you.

GuruAid-CS

If you are not able to shutdown or restart the computer normally due to issues with Windows Updates, you can run Windows Update Troubleshooter from the following link and check if that helps:
http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-8

 

The following link can also be helpful:
https://support.microsoft.com/en-us/gp/windows-update-issues/en-us

 

If the issue still persists, you are advised to take it back to the respective seller for further assistance or contact nearest Acer service center by using the following link:
http://us.acer.com/ac/en/US/content/service-contact

 

Hope this will help you.

Victoria525

The first option has worked, thanks a lot