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Switch 12 keyboard again not working

RijswijkmRijswijkm Posts: 3Member

hi ...

my kayboard is again not working.  did got a fix from acer which is not working anymore.

 

anyonw the soluton?

 

FAQ & Answers

  • -Justin-Justin Posts: 2,362Member Seasoned Practitioner

     Rijswijkm,

     

    I see that you also posted in this thread (Acer Aspire Switch 12 problem. Connection to wireless keyboard lost) that the file to upgrade the firmware is not resolving the issue any longer?

     

    If so, contacting the service center again regarding it would be the only course of action I can offer.

  • spdorbospdorbo Posts: 1Member

    My keyboard stopped working today. I cannot tell what triggered it. But it seems that the USB driver for the keyboard does not load anymore (translation: "Unknown USB device (errord in requesting device description"):

     

    Unbenannt.PNG

     

    What I tried to solve this (everything failed so far):

    - I am on Windows 10. I did a full system refresh (lost all my software etc.).

    - Used the Bind Tool (that was available for download in this thread). Exits on itself as it cannot even find the keyboard.

     

    What do you recommend? Thanks for any help!

  • billseybillsey Posts: 6,700ACE Pathfinder

    First step, make sure the keyboard is fully charged by switching to tablet mode with the keyboard docked in the back and leave it powered up and connected to the charger for a while. The keyboard only charges when it's connected to the back so it's a good idea to do that periodically.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • daphne3897daphne3897 Posts: 1Member

    pls i need help here, Not just only keyboard,But also my mouse is visible , Sigh.... this is not the 1st time and now its happen again, i forgotten hw i solved the previous problem, but i rmb tht we shld dl bios in order to fixed the problem, correct me if i'm wrong.

  • BradleeytBradleeyt Posts: 2Member
    Can anyone solve my keyboard problem. I can't type the '@' from the keyboard . When I press shift key I got this symbol "....appreciate if anyone can assist. Thanks
  • billseybillsey Posts: 6,700ACE Pathfinder

    Check to see if the keyboard has been set for a different language. That typically shows up with that type of symptom.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • BradleeytBradleeyt Posts: 2Member

    Thanks for your prompt reply. I will try out.... appreciate it.

  • lmraklmrak Posts: 3Member New User
    My keyboard has stopped working and I think it is for a windows update. I have installed Windows 10 version 1803. Does anyone know if I can install a driver for the keyboard? Thank you!!!
  • AndrewMahAndrewMah Posts: 1Member New User
    After weeks of trying most solutions, including using Windows 10 settings to Recover back to its barebones original state (total reset) which still didn't solve it, I went into Windows Settings to set to Tablet Mode always, whilst with keyboard attached. 

    I'm now typing with the keyboard. All keys are fine. The trackpad is happily moving my cursor around. I'm very happy :) .

    Andrew
  • marilenamarilena Posts: 5Member New User
    AndrewMah said:
    After weeks of trying most solutions, including using Windows 10 settings to Recover back to its barebones original state (total reset) which still didn't solve it, I went into Windows Settings to set to Tablet Mode always, whilst with keyboard attached. 

    I'm now typing with the keyboard. All keys are fine. The trackpad is happily moving my cursor around. I'm very happy :) .

    Andrew
    Does the keyboard stay backlit? How's it going? Still no issues? TY!
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