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PaulKellerman
PaulKellerman Member Posts: 4 New User
in 2015 Archives

So i downloaded the os update from the acer site but when i install it the installation keeps aborting

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    do you get any error message?

     

    have you checked that update is matching your build version?

    I'm not an Acer employee.
  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    Yeah, that is usually a version mismatch or an issue with a rooted tablet.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • PaulKellerman
    PaulKellerman Member Posts: 4 New User

    I entered my tablets snid number to be sure and i have a stock rom with no root the error says "no wipecache" or somethin

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    There are a number of different 'stock roms', since they do different ones for each locale.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • PaulKellerman
    PaulKellerman Member Posts: 4 New User

    What do you mean by that?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    on your tablet, check and report this:

     

    settings/about tablet, build number

     

    the last letters on build number must match the one to download:

     

    WWW_GEN1

    EMEA_CUS1 

    etc etc

     

    I'm not an Acer employee.
  • PaulKellerman
    PaulKellerman Member Posts: 4 New User

    2015_06_08_09.28.26.png

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    You first have to do the OTA KitKat update before you can do the second update, I think. Try this one first.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Yep Billsey, he needs to do the OTA before the KitKat update.

    I'm not an Acer employee.

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