How do I preform a factory restore with thumb drive purchases from the Acer Store.

I have an Acer R7 572 which hard drive crashed. I did not create a Acer Factory restore thumb drive so I ordered one from the Acer Store. I follow the instruction which came with the thumb drive.1. connect thumb drive. 2.Reboot the computer and press F12. 3. Select USB HDD from boot option. 4. Follow instruction on the screen. THERE ARE NO INSTRUCTIONS. Once the download finished and the thumb drive was removed I get a message that states load bootable device. According to information I found on line, the thumb drive should ask me a series of question before execution. See video https://www.youtube.com/watch?v=OcxIZqO4JrY . I received two factory restore thumb drives from Acer and both preform the same and not like the video. any suggestions?

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Coqui13

Hi 415,

Do you have Windows 7 or 8 ??

Here are the steps to follow: http://acer--uk.custhelp.com/app/answers/detail/a_id/27607/~/restore-windows-8-with-a-usb-recovery-drive

Hope this helps.

If the information was helpful, remember to mark (Accept as Solution), and give a KUDO, this will help others with same problems to find the solution and solving their problem as well. Thanks!

415

I have Win 8.1. I tried this and it does not resolve the issue. This is a virgin hard drive and an Acer store purchased factory restore thumb drive which is not function an the video illustrate.

JordanB

415.

I bought a brand new solid state drive. I installed a clean copy of windows 8.1 first. And then I used the acer recovery media.

It's time consuming but it works.

http://community.acer.com/t5/Software-Solutions-and/Acer-S7-392-Factory-Image/m-p/362689#U362689