Acer Liquid z220, ACER HOME stuck in error loop, can't use my menu

Vertigo92

Hello,

 

I bought an Acer Liquid Z220 two days ago and everything was working perfectly. Today I was browsing my menu and it notified me that "Sorry, Acer Home was stopped.". I've tried turning it off and on, cache reset, data reset, force stop. I can't get out of this loop. I can still access everything through "Recently opened", and through notifications, it's just the menu I can't access. I tried using the other menu browser offered with this phone, Quick Mode. But I'm honestly not interested in having my cellphone look like Win8's theme, that's why I chose Acer Home in the first place.

 

Any help would be much appreciated, thank you in advance

IronFly

I hope it will not recurring, if so, probably is a bug on Lollipop and Acer will fix it via OTA.

IronFly

data reset, you mean factory data reset using recovery options or from system settings?

 

if you have put any widget on Acer home, are you able to take it off?

i read something similar on using some widgets on Acer home or lock screen.

Vertigo92

Data reset as in the option in the app settings itself to reset stored data.

 

I didn't make any alterations to the widget windows yet, when I buy a new smartphone I like to take it slow as I install or make alterations to the way it arrived from factory, just in case. I literally had nothing else changed or added to it than my contact list and an Advanced Mobile Care installed. Haven't used it yet though.

 

In the meantime I did some research and found that I could hard reset a smartphone without voiding my warranty so I backed up my data and proceeded to do one. My Acer Home menu is working again but... I'm worried if this will be a recurring thing?

IronFly

I hope it will not recurring, if so, probably is a bug on Lollipop and Acer will fix it via OTA.

Vertigo92

I hope so too, hehe

 

Thank you for the time you took to reply

IronFly

You welcome!

pepe72

Hi,

 

I have got similar problem. But I was not able to hard reset so I have sent it to service.

After return problem with acer home appeared once I tried to use widget.

 

However now I have an issue that once a week/two weeks phone is getting black and I have to take off the battery for night, last time for almost 24 hrs.

 

I have got already one OTA update.

 

BTW. How to do the hard reset? I was not able to find this option during the phone reboot.

IronFly

you can do it from the phone options too.

 

settings/backup&reset - factory data reset

pepe72

Yep, but only in case that my phone will give me enough time to access settings.

In case of dark screen appearing couple seconds after main screen it is challenging.

IronFly

try power button + volume down, at first vibration release both buttons,

wait a little and you will see a menu 

choose recovery

once in recovery choose wipe data/factory reset

once done

choose reboot