acer aspire one d257 black screen on boot

jbeck62509
jbeck62509 Member Posts: 1 New User

My acer aspire one d257 boots up but does not show the display at all. I have checked all internal components and even put the ram and the hard drive into my acer aspire 5315 series and everything worked fine. The screen just shows black nothing else. I was told that you could come to acer and download a free copy to use on a usb to reboot the screen but havren't found anything for it. Please help I need the computer for schooling and have been looking for a week already but haven't found anything and i only have one more week til school starts up again.

Answers

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi jbeck,

     

    There's not a tool that can be downloaded to fix the screen unfortunately. You could try some of the on the keyboard to make sure the backlight wasn't accidentally turned off. I believe FN+F5 is the shortcut on the Aspire One series you have. You could try hooking a monitor up to see if the system is outputting a signal at all. You may want to have the machine serviced beyond that.


    Cory