C720 touchpad/cursor issues

ailanna
ailanna Member Posts: 1 New User

My C720 has worked perfectly until yesterday, during an online timed test by Pearson (of course!). About two hours in, the cursor suddenly started to lag. It would move, freeze, and then a few seconds, I'd be able to move it a short distance again before it froze again. Eventually the cursor disappeared altogether. The keyboard still worked. I powered down, restarted a few times; same problem. I did several hard restarts, tried using it as a guest, and then resorted to a powerwash this morning. Still the same problem. What can I try next? Thanks!

Answers

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi ailanna,

     

    Since you've already power washed and continue to experience the same issues, the only other option would be to do a full USB reload, but I don't have high hopes of that. Next would be to contact support as there may be a hardware issue that needs to be addressed. This video might help with a USB recovery: https://www.youtube.com/watch?v=T_Qq1DGMqH0

     

    An external mouse may be a decent short term solution for you as well.

     

    Hope this helps,
    Cory