Acer Aspire 4520 Internet Connection Problem

frampton26
frampton26 Member Posts: 1 New User

My Acer Aspire 4520 with Windows Vista is connected to my home wi-fi but will not go to the Internet. All other devices on my network have no issues. The laptop connects on public library network and another Comcast network with no issues. Comcast recommends I contact Acer but the laptop is past warranty support.

Any help is greatly appreciated. Thanks.

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    frampton26,

     

    If the notebook is connecting to other networks we know that the issue is not with the hardware, it sounds like a software setting or an environmental issue with your network at home. If you haven't, I would suggest resetting your router or checking the firmware version to make sure there are not any new compatibility issues.