I have a new Aspire VN7-791G-730V with 8.1. I am a Comcast cable customer and do not have or want a Comcast modem/gateway. I want to get internet access using PUBLIC xfinitywifi hotspots wherever available, to which I am entitled, but it does not work.
This laptop produces internet access from wifi (using an Asus router). I reset the laptop to factory default, but it still would not produce internet access using public hotspot xfinitywifi. The xfinitywifi icon has an exclamation mark against it and says "limited" when connected. Hovering the cursor over the icon in the system tray says "xfinitywifi no internet access".
So far, asking Microsoft (2+ hours with manager), Acer, and Comcast, and exhaustive internet searching, has produced no solution. In an attempt to fix the xfinitywifi problem after my factory default reset did not do it, the Acer service center reloaded the factory default software, flashed/updated the BIOS, and even replaced the Qualcomm network adapter with Foxconn. The EXACT same problem remains.
Upon connecting after getting the laptop back, IE launched itself and the xfinitywifi sign in page opened once but would not accomplish a sign in when my user name and password were entered. Reconnecting after "forget this network", results in IE opening but the sign in page will not open again. In contrast, a seven year old Toshiba Satellite Vista laptop sitting next to the Acer produces internet access from the very SAME neighbourhood xfinitywifi signal automatically all the time, any time, every time.
No solution and the problem is NOT the xfinitywifi signal as PROVEN by an old Vista laptop and everyone else who uses xfinitywifi hotspots. Something needs adjustment in this machine.