why does the key light of my acer liquid e3 still awake even the screen light is on?

andrian01
andrian01 Member Posts: 8 New User

the key light of liquid e3 is still awake even the screen light is on and sometimes when the phone is lock the key light get awake. How should i solve this to be back in normal 

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    if you means the softtouch keys, on my E3 they lights up only when i press them.

     

    what's your build number?

     

    settings/about phone/Build number

    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    if you means the softtouch keys, on my E3 they lights up only when i press them.

     

    what's your build number?

     

    settings/about phone/Build number

    I'm not an Acer employee.
  • andrian01
    andrian01 Member Posts: 8 New User

    Acer_AV052_E380_1.003.00_WW_OPCUS10s

  • andrian01
    andrian01 Member Posts: 8 New User

    do you know how to fix???

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Have you already checked if any system update is available?

     

    settings/about phone/system updates

    check now

     

    with data connection enabled

     

    if no update is available, i can only suggest you to do a factory reset (backup all your personal data first):

    settings/backup&reset/factory data reset

     

    * please don't mark as solution every answer, if it doesn't solve your issue.

    I'm not an Acer employee.
  • andrian01
    andrian01 Member Posts: 8 New User

    i was already cheked and it was up date. what if i will reset the phone and same problem again??

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Contact your seller or Acer support service.

    I'm not an Acer employee.
  • andrian01
    andrian01 Member Posts: 8 New User

    thanks....

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    You welcome. Smiley Happy
    I'm not an Acer employee.