PC will not Boot. Not able to Reinstall windows 8 cause the key is "built in" how do i retrieve?

anoble1
anoble1 Member Posts: 3 New User
in 2015 Archives

PC had windows 8 on it. I cannot find the key. I read that the key is kept in the BIOS.

How do I retrieve? PC is out of warranty. Can ACER give it to me by my Serial Number? Will they charge me?

Answers

  • IronFly
    IronFly ACE Posts: 18,412 Trailblazer

    why you need the key?

     

    if your laptop had windows 8 from factory, every time you will re-install windows 8, it will read the key automatically.

     

    you don't need to insert the product key.

     

    if you want to use this key to another PC, this is against Microsoft EULA.

    I'm not an Acer employee.
  • anoble1
    anoble1 Member Posts: 3 New User

    I put a Windows 8 DVD in the PC and booted and hit install, it asked for a key?

    I read that it has to be the exact version as what came on the PC. I don't know what kind that is. Nor, do i know where to find the Windows 8 cd.

  • IronFly
    IronFly ACE Posts: 18,412 Trailblazer

    what's your laptop model?

     

    Acer recovery media
    if you are in the US you can buy it:
    http://store.acer.com/store/aceramer/en_US/eRecovery

    if you are outside the US, you must call/email your regional Acer support service:
    http://www.acer.com/worldwide/support/

    I'm not an Acer employee.
  • anoble1
    anoble1 Member Posts: 3 New User

    VA70

  • IronFly
    IronFly ACE Posts: 18,412 Trailblazer

    please use my links above to request Acer a recovery media, you need to buy it.

    I'm not an Acer employee.

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