ES1-111M trackpad still freezing

ianwuk
ianwuk Member Posts: 17

Tinkerer

So, the trackpad on my ES1-111M is freezing up again and just stops and becomes unresponsive.

 

Pressing FN+F7 to turn off the trackpad function and then turn it back on again sometimes 'releases' it.  A plugged in USB mouse works fine.

 

I have updated the BIOS as instructed in my previous thread, it worked better for a while then back to freezing up again.  I have tried to update the driver and I even completely reinstalled Windows and factory reset my Acer Aspire, again, worked great up to a point and then just started freezing up again.

 

Any thoughts or suggestions on how to solve this?  Could it be a hardware issues and nothing to do with Windows?  I have not even had the device for one year.  The trouble is that the issue is intermittent and does not always happen so I am worried Acer support (in Thailand) won't diagnose and test the machine enough and will see it works and assume it is fixed without any real investigation.

 

Can I try any other drivers for the trackpad (Windows 8.1) from another Acer model to see if that helps?

 

Many thanks - Ian

Best Answer

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
    Answer ✓

    Excellent, glad it's working again.

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    ianwuk,

     

    I'd like to look into the part where you stated it "worked great up to a point and then just started freezing up again." What exactly happened before it stopped working correctly, was it Windows updates or something installed? Have you attempted a system restore to that point when it was working, it sounds like something software related that is causing it to act up.

  • ianwuk
    ianwuk Member Posts: 17

    Tinkerer

    I took it to an Acer service centre and it turns out that the trackpad cable was faulty so they replaced it and now it seems to be behaving itself.

     

    Many thanks for replying.

     

    Ian

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
    Answer ✓

    Excellent, glad it's working again.