k242hl keeps going to black screen

stevekings
stevekings Member Posts: 1 New User

bought this monitor k242hl in november from argos lost my reciept so wont replace. it just keeps shutting down to a black screen and either takes an age to come on or have to reboot

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    stevekings,

     

    Sorry to hear you are having problems with the monitor, let's see if this can narrow down a monitor problem or computer problem. Plug the monitor up to another computer and see if the issue persists. If it does, it's most likely the monitor and you will need to contact the Acer Technical support in your area to get assistance with a warranty repair.