Hi, I'm Al0388 and own an Aspire 8390G, an old one but a good one...well almost!

Al0388

I have Windows Vista Ultimate and needed to run my recovery discs to repair windows.

I started the process and find myself stuck in a loop as follows:

Acer Recovery gives me three choices;

> Restore system from factory defaults (not highlighted)

> Restore system from user's backup (not highlighted)

> Exit (highlighted)

I choose the only available option of EXIT which leads to

"Windows is loading files" then, it looks like Windows is preparing to start but I am returned to the initial three choices with EXIT being the only available one.

I bought a bootable disc but am not sufficiently knowledgeable to know how to navigate the options.

Can anyone help please?

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laurent_14

Hello,

1- You wrote: "I bought a bootable disc but am not sufficiently knowledgeable to know how to navigate the options."

Have you bought them from Acer service customer?

(For Windows vista, you have two DVDs).

2- You can watch this french video Smiley Happy : System restore from CD/DVD

3- Documentation about eRecovery Management (french version)

Al0388

Hi Lauent_14,

Thank you for your reply, I will check out the two links you sent me.

The disc I bought was not from the Acer store, but from ebay. It seems fine but too technical for me.

Acer offered me a start-up kit but it would cost more than 60 Euros. As I had just paid Acer several hundred Euros to repair my machine in UK and the problem which I needed to resolve (some Windows updates failed to install) only occurred after their intervention I did not feel like paying them more to resolve a problem caused by their intervention.

The repair was carried out in UK and when I asked them about my present problem with System Recovery they said that I must go to Acer France.

That was when they wanted another 60 Euros.

Regards

Al0388

Laurent_14,

I forgot to add that Windows Vista Integrale was pre-installed on my computer so I only ave the Acer Recovery discs I created after purchase.

I have viewed the video you suggested but can't get out of this loop in Recovery Management with my present discs.

The other link you sent on Recovery documentation gives me a blank page.

regards

Al0388

laurent_14

Hello,

1- You can't purchase the eRecovery media on eBay. They are specific to your model (it's a scam).

2- If you have always the original HDD, you can restore from the hidden partition [Alt]+[F10]: French video

3- You have two option when you do the DVDs:

1- Factory Default Backup: You need this one.

2- User Backup

4- The direct link for the document:

ftp://ftp.support.acer-euro.com/notebook/empowering_technology/acer_erecovery_management_4pp_fr.pdf#_ga=1.200268267.451045050.1429975364

Al0388

Hi Laurent_14,

The disc I bought on E bay was not an e-recovery disc and not a scam, but a Windows bootable disc which I was hoping would enable me to boot into Windows Vista, but, as I said, I don't have the knowledge to navigate the proposed menus.

As I said, Windows Vista was pre-installed on my computer, no discs were provided. All I have are the recovery discs which I created after purchase.

So it seems that unless I purchase a set of recovery discs from Acer there is no other way of exiting from the loop I am stuck in.

The only reason I am reluctant to buy the Acer recovery discs is because I move from one problem to another and each time I buy a solution from Acer to my present problem I encounter another problem and have to buy another solution from Acer.

My initial problem was a battery which would not take a charge. So I bought a new battery. The new battery would not take the charge so I received a replacement battery and bought a new power lead. The replacement battery would not take a charge so I contacted Acer.

I bought another battery from Acer and a new power lead. During the time I had no usable battery I had a power disconnect during boot up which gave me a blue screen crash.

I had to send the computer to Acer to resolve this issue and it cost quite a lot of money.

After this Windows would not take all updates and kept telling me so. Also my new battery with new power supply would sometimes not detect the battery.

So I sent the computer back to Acer, they offered to change my hard disc at a price.

I refused this and decided to continue with the computer as it is.

I tried Acer e recovery to reset it to initial set up and find myself in this loop with no escape.

The computer is 7 years old so I have to stop spending more and more money on it at some stage, this is why I am hoping to find a way out of this loop without involving even more expense. The next step is to buy a new computer and put my present one in the dustbin.

Best regards

Al0388

laurent_14

Hello,

It's a long story...

If I've understood correctly, you have actually a new battery, a new AC adapter and a defective HDD (may be).

1- Could you give me the HDD brand (you'll find it in the bios setup utility)?

2- Have you cleaned the DC-IN connector with a contact cleaner spray?

3- You wrote: "I tried Acer e recovery to reset it to initial set up and find myself in this loop with no escape".

Have you recovered from the hidden partition [Alt]+[F10] or your DVDs?

You won't be able solve your Windows issue until the power isn't stable.

No money just some tests...

Al0388

Firstly Laurent_14, I have to thank you for your time and trouble in your attempts to help me with my problem. THANK YOU.

here are two coies of my exchange with Acer.

Problème : Bonjour, Windows n'installait pas certaines mises à jour. Apparement il faillait faire une reparation de windows avec les discs "Acer Recovery Management". Je l'ai commencé mais je me suis retrouvé dans une boucle sans sortie. Je n'avais qu'une seule option disponible - "Quitter" En quittant la procedure recommence mais je suis de nouveau dans la boucle. Windows Vista Intégrale était pré-installé, je n'ai pas de disc de démarrage. J'ai essayé Alt + F10 qui ne marche pas. Je suis bloqué dans la page d'accueil d'Acer Recovery Management, mon système commence à démarrer Windows puis s'arrète. J'étais en contact et mon cas a été vu avec le Support Technique Par Mail. Ils m'ont dit de suivre le lien donné et de faire une demande de kit DVD. Je rappelle que j'ai déja des discs de recuperation mais j'ai besoin d'un disc que fasse le démarrage de Windows. Le SNID est- **** Modèle Aspire 8930G-944G64Bn, La Clé Windows est; ****

Instructions pour l'expédition: "Cher M., Suite à l'impossibilité d'installer Windows sur votre produit, nous avons le plaisir de vous informer que nous pouvons vous fournir une copie du Kit de restauration de votre système d'exploitation d'origine au prix de 60€ TTC (frais d'expédition inclus). Pour recevoir ce kit, nous vous invitons à nous renvoyer dûment rempli et signé le formulaire de demande que vous venez de recevoir, à l'adresse :suivi.dossier @ acer.com. Dès réception du formulaire, vous serez recontacté pour procéder au paiement en ligne et les CD vous seront envoyés. En cas de changement du disque dur d’origine par vos soins, nous ne pouvons certifier le bon fonctionnement de ce kit de restauration. Nous vous informons en outre, si vous avez procéder à un changement du disque dur d’origine, nous ne pourrons pas certifier le bon fonctionnement du kit de restauration. Restant à votre disposition, Cordialement, " cordialement, Le Support Acer.