Hiii.
I have an Acer E-572G, and it's just over a year old. Usually it updates automatically every once in a while when i turn it on, but for the past two times it has taken ages to update, before a message comes up saying it's 'Unable to install updates. Canceling changes.' This whole process takes around half an hour, and i have no idea why it suddenly can't update?
Also; I have had issues ever since I upgraded to Windows 8.1 - when i try to turn off my computer the screen goes black and it doesn't respond, but it's still running, and i have to hold down the power button to shut it down every single time.
The same goes if I try to close the lid (so like logging out or putting it in resting mode) it just goes black and unresponsive but keeps running till i physically turn it off.
I've heard plently of times it's not good for the computer to shut it off like that, so I don't know if that could be connected to the fact that it now suddenly wont update?
(And, btw, I did contact both Acer and Windows after this happened, which is about a year ago. Windows told me Acer needed to upgrade their servers to accomedate the new upgrade, and Acer told me Windows needed to come with a new update that worked for their servers - aka neither offered any help beyond that, and nothing has happened to fix the issue.)
Any ideas as to how i can fix this? 
