No mobile network/3G on new Acer Liquid E700

woutersjane
woutersjane Member Posts: 6 New User
edited March 2023 in 2015 Archives

Hi All,

I am not able to get the data connection up and running; several tries with enabling everywhere and apps that help to switch on and off data networking ,when i try to browse google.com, browser is throwing an error about no connection. I can't see any symbol about 3G or some mobile network is working, there is nothing. If I press the symbol with the arrow coming in and one out (data enabling) nothing changes as if it is a false button. 

I would be grateful for an answer

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    need more infos:

    1) E700 build version

    settings/about phone/build version

     

    2) how many SIMs are you using

     

    3) SIMs network provider

    I'm not an Acer employee.
  • woutersjane
    woutersjane Member Posts: 6 New User

    1) Acer_AV0K0_E39_1.024.00_EMEA_GEN1
    2) just one SIM
    3) BASE 3G (current)



  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Turn off the airplane mode (you can access on quick settings or long pressing power button)

    then tap on settings/SIM management

    is your SIM listed?

    is your SIM select as data connection?

     

    from Settings/More.../Mobile networks

    is your SIM listed as Data connection?

    on Access point name (APN), there's any option listed?

    I'm not an Acer employee.
  • woutersjane
    woutersjane Member Posts: 6 New User

    Yes, the SIM is listed, i can select everything and switch it on and off, 
    there are two APN listed,
    never had connection problems before with my provider alltough this SIM is a new one..

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Is one of the APNs selected?
    I'm not an Acer employee.
  • woutersjane
    woutersjane Member Posts: 6 New User

    Yes, always one selected, also tried switching between them

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Can you try this SIM in other devices and check if data connection works?

    I'm not an Acer employee.
  • woutersjane
    woutersjane Member Posts: 6 New User

    Good idea! Will check for using it in another device, but I still believe it is the phone..

  • woutersjane
    woutersjane Member Posts: 6 New User

    My mistake! On this device I had to manually fill in a new APN, the two given didn't work, never had to do this before, but now it works perfectly on full speed and everywhere, still thanks for quick responding. Can I give the solution 'points' to you?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    good to hear it!

     

    please report here your network provider name and country, APN settings you used; so Acer can update the APNs list next update.

    I'm not an Acer employee.
  • bornfaceK78
    bornfaceK78 Member Posts: 2 New User

    Hi the details of my phone are

    model E39

    Android 4.4.2

    build number acer_AVOKO_39_1.025.00_AAP_GEN1

    Custom build version G98850A1V037GEN1

    Kernel version 3.4.67

     

    whenever i enable the 3G option my network disappears,but works well with GPRS. what could be the problem??? i need help.

  • bornfaceK78
    bornfaceK78 Member Posts: 2 New User

    how did you do it. my phone is not giving me an option to add access points manually. i guess it has to do with the phone firmware.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    how many SIMs on your E700?

    have you selected the correct SIM to use as data connection?

    is your SIM enabled to use 3G or H+ data?

    I'm not an Acer employee.
  • sagarcool
    sagarcool Member Posts: 6

    Tinkerer
    edited December 2017
    No mobile internet connection in my Acer liquid z530 there is no 3G nd 4G signal just showing E symbol since 7 months...
    When network mode in 3G only the network signal was drop down immediately in a sec...Do need full to me sir

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