Aspire S5-391 new battery doesn't charge

___julien
___julien Member Posts: 7 New User

Hello,

 

I bought a new battery, installed it, battery is recognised by the OS (ubuntu) but doesn't charge.

I've updated the bios to last version 1.09 but problem remains.

I've hold power 2 min without power and battery without success.

I guess there is a geniue battery detection protection how to manage it and use the new battery ?

 

Thank you

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,359 Trailblazer

    Hello,

     

    The original battery is:

    BT.00403.022BATTERY.LI-PO.4C.2310mAH (SANYO)

     

    May be not compatible.

    France
  • ___julien
    ___julien Member Posts: 7 New User

    Thank you Laurent.

     

    IMG_20150406_214217.jpg

     

    But it is the correct model.

    BT00403022

    Why the battery is not charging ?

     

  • ___julien
    ___julien Member Posts: 7 New User

    There is no counter to reset ?

    OS/Ubuntu reconize the battery as Sanyo but doesn't charge at all.

  • laurent_14
    laurent_14 ACE Posts: 10,359 Trailblazer

    Hello,

     

    Have you checked the ouput voltage (19VDC) of the AC adpater with a multimeter?

    France
  • ___julien
    ___julien Member Posts: 7 New User

    Yes I did test it and it's good.

    I own both, same thing.

    I can turn on the laptop but the battery doesn't charge.

    It seems to me more like a security lock, a feature blocking the charge.

  • laurent_14
    laurent_14 ACE Posts: 10,359 Trailblazer

    Have you performed a power reset?

     

    France
  • ___julien
    ___julien Member Posts: 7 New User

    what is a power reset ?

    Is it to hold on power button 1 or 2 min without adapter and without battery ?

  • laurent_14
    laurent_14 ACE Posts: 10,359 Trailblazer

    Yes it is.

    France
  • ___julien
    ___julien Member Posts: 7 New User

    Yes, I did, 1 min then 2 min.

    No nothing.

    I also updated the bios.

    What can I do ?

  • laurent_14
    laurent_14 ACE Posts: 10,359 Trailblazer

    I would contact the seller of the battery. It must be defective and under warranty.

    France
  • ___julien
    ___julien Member Posts: 7 New User

    Really ?

    The battery should charge ?

    Usually there no action to do ?

    Nothing to flash, reset ?