brand new Acer Aspire V11 touchscreen not working

Jamer78
Jamer78 Member Posts: 2 New User

I got a new Aspire Touch V3-112P and the touchscreen does not work at all - on the computer details it says no pen or touch available but it is a touchscreen laptop.

 

I have reset to factory settings (on advice from Acer support) but they are now closed until Tuesday and it has made no differnce. Still no option for pen or touchscreen.

 

Can anyone help please?

 

Thank you

Answers

  • JackE
    JackE ACE Posts: 44,905 Trailblazer

    Since it's brand new, can you return it to the vendor for an exchange or refund?

     

    Jack E/NJ

    Jack E/NJ

  • Jamer78
    Jamer78 Member Posts: 2 New User
    Yes I can but wanted to know if there was a quick solution

    Thank you for your reply
  • JackE
    JackE ACE Posts: 44,905 Trailblazer

    The vendor may be the quickest solution. You've already tried erecovery without results. So, from afar, it suggests a hardware issue. If it were mine, I wouldn't mess with it any further.

     

    Jack E/NJ

    Jack E/NJ