Battery not charging

vedder25

Hi,

 

I got my acer chromebook cb5-3111 in December.  I went to use it today and it wasn't charged at all.  It will work when I plug it in, but won't charge at all.  The battery in the the bottom right hand corner just stays at 1% when plugged in.

 

Any thoughts or help?

 

Thanks

 

Tom

Cory-Acer

Hi vedder25,

 

I'm hoping im wrong, but it may be that the battery has gone out on you. Here is a quick test you can run.

 

1. Hit Ctrl+Alt+T (this will bring up a black DOS looking screen, but it's the Chrome OS version or "crosh")
2. Type "battery_test 0" without the quotes

The 0 represents minutes so you may also try it at 1-2-3 minutes to see if you get any useful information out of it.

If the battery report comes back bad, I'd recommend contact your local Acer Service Team.

Hope this helps,
Cory