Aspire E1-572 Windows 8.1

tp68
tp68 Member Posts: 1 New User
After downloading automatic Microsoft updates my laptop won't start. I get the Acer logo with the rotating spots then a dark screen with the cursor, nothing else. Laptop is 10 months old.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    You can try to force shutdown, during boot, 3-4 times (long press power button) until windows tells you that had a problem on booting then:
    From the Recovery screen, click on See advanced repair options.
    Click on Troubleshoot.
    Click on Advanced Options.
    Click on Startup Settings.
    Click on Restart.
    The PC will now reboot to the Startup Settings screen.
    Press 4 to Enable Safe Mode as prompted.
    once booted on safe mode, go to Device manager/display adapter/click driver tab/uninstall
    once uninstall finish, reboot normally
    download latest video drivers from Acer website and install it

    I'm not an Acer employee.