E5-511-P25J - Wireless / usb mouse Starts Freezing after 3-5 mins of usage

jeasbe
jeasbe Member Posts: 1 New User

I bought an Acer E5-511-P25J Laptop Notebook and One Major issue is that the Mouse ( Wireless USB) or (USB Wired) Starts Freezing after 3-5 minutes of usage. (It starts Freezing momentarily for a split second before the cursor again starts to move.)

Removing the Mouse or the Wireless Reciever from the Slot and refitting it sometimes helps....but again only for 3-5 mins.
I have tried 2 Models of Microsoft Wireless mouse and 3-5 models of Normal USB Mice as well......

Rebooting helps But again for 3-5 mins and it starts Freezing momentarily for a split second before the cursor again starts to move.

Have performed a complete Reset of the OS to factory Defaults.
Have also one by One Uninstalled All the Software and Games and Apps that came as a Standard Baggage with the Laptop.
Nothing Helped.

When the Mouse is Fitted and ON and the touchpad is used, the Cursor movement is smooth...
No issues with the Touchpad as such.

Answers

  • JackE
    JackE ACE Posts: 44,904 Trailblazer

    When using the usb mouse, have you tried disabling the touchpad with the Fn+F7 toggle?

     

    Jack E/NJ

    Jack E/NJ