Loss bluetooth connection Aspire V3-371

lucasethan
lucasethan Member Posts: 3 New User

After a few minutes, the bluetooth connection does not work any more.
I uninstalled and reinstalled pilot but nothing can be done...

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    lucasethan,

     

    Did this happen after running updates for Windows 8/8.1 of some kind?

  • lucasethan
    lucasethan Member Posts: 3 New User

    Not after an update.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    lucasethan,

     

    Thanks for the update. My recommendation:

     

    1. Download our drivers from the support site.
    2. Uninstall the BT driver.
    3. Install the drivers you downloaded.

    This should ensure you are using the correct drivers and not basic Windows drivers.

  • lucasethan
    lucasethan Member Posts: 3 New User

    In spite of update of the pilots, always the disconnections of bluetooth...

  • Buchi1000
    Buchi1000 Member Posts: 5 New User

    lucasethan schrieb:

    In spite of update of the pilots, always the disconnections of bluetooth...


    Hi lucasethan
    I think you've purchased one of the devices, which have a low ground connection of the touchpad.
    This issue can not be resolved with driver update or so on.
    You have to repair the device by Acer service in case of guarantee.
    If You feel fine by opening a laptop, you can also do this by yourself (I did it).
    See http://www.iq-tm.de/TP%20freeze.htm in case of self-repair.
    But do not solder on the touchpad board, it could be destroyd! There are adhesive conductive tapes in the electronics trade available.