Webcam suddenly dropped in quality

RachaelHunter

Hi  

 

I recently bought an acer v3 371 and was looking forward to using the webcam.  For the first few days it was fine quality but then suddenly, possibly after an update of some sort, the quality went down and now it looks really terrible.  I tried many things such as refreshing the computer back to default settings, installing various camera programs (I was using the standard camera that came with windows 8.1) such as Acer Crystal Eye but changing the resolution in these makes no difference at all to the terrible quality.  I look in device manager and it just seems to be a generic device 'HD Webcam' and the driver is from 2006, this seems to be the default one that windows selects but there must be a better one, I can't find it anywhere though. I've tried uninstalling and reinstalling the device several times but again no effect.  I don't know exactly what the webcam is, because if you go to Acer's actual website to look for driver updates they list all of them EXCEPT the webcam drivers.  It's all a bit of an upsetting mystery    Does anyone here know a solution?

GuruAid-CS

First, try the troubleshooting steps mentioned on the following link and see if that helps:
http://www.ehow.com/how_7316452_make-laptop-webcam-clearer.html

 

If the issue still persists, you can try enabling the option of automatic updates and see if that helps Windows to download the latest drivers for your webcam. To turn On the options of automatic updates, you can follow the steps below:
1. Swipe in from the right edge of the screen, tap 'Settings', and then tap 'Change PC settings'.
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click 'Settings', and then click 'Change PC settings'.)
2. Tap or click 'Update and recovery', and then tap or click 'Windows Update'.
3. Tap or click 'Choose how updates get installed'.
4. Under 'Important updates', choose 'Install updates automatically'. Allow some time for Windows to identify and download latest updates for your system.

 

If the issue still persists, you are advised to contact nearest Acer service center for further assistance. To do this, the following link can be helpful:
http://us.acer.com/ac/en/US/content/contacts