Examples: Monday, today, last week, Mar 26, 3/26/04

Aspire E1-572G can't boot past Acer logo

TuszyTuszy Posts: 7Member

Hi Acer community,

 

I have a new E1-572G laptop. Long story short, I installed Win 7 on it, and after that, Ubuntu 14.10. I had issues with bootloader, but after fiddling around with legacy/UEFI booting, secure boot, and things like that, I almost successfully configured the laptop. When I selected the ubuntu uefi bootmgr in the bios, in secure boot mode, I rebooted the laptop for what I thought the last time, but then it did not go past the Acer logo. Only combination that works is ctrl+alt+delete. If I remove the hdd, then the acer logo flashes for half a second, and a black screen appears, with a static console cursor at the left upper corner.

 

I searched a lot in the topic, wanted to reset the bios, but there is no jumper for this, nor can I remove the bios battery. I wanted to reflash the bios, but I could not find proper instructions on this.

 

Please help me, if there is any solution I could try at home.

Best Answer

  • IronFlyIronFly Posts: 18,018 Trailblazer
    Accepted Answer

    if you can find the right BIOS.

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

FAQ & Answers

  • IronFlyIronFly Posts: 18,018ACE Trailblazer

    So pressing F2 to enter BIOS again is not working even without the HDD inserted?

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • TuszyTuszy Posts: 7Member

    Unfortunately no. As I said, in that situation the acer logo flashes for brief a moment, and I get a black screen, witha  short white line in the upper left corner, like it's a commandline cursor. I was not yet able to try booting with a different hdd, see if that's the issue, but I thought maybe there are some other ways I could try.

     

    Regarding the BIOS battery, how is it attached? Is there a way to take it out safely, and then reattach it? Here is a picture of the MB.

    LA-9531P.PNG

  • IronFlyIronFly Posts: 18,018ACE Trailblazer
    Normally you don't need to unsolder the CMOS battery.
    I have to check it but near the ram slots probably there are 2 pin point to short to reset CMOS.

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • TuszyTuszy Posts: 7Member

    Yeah I looked around for those, but just couldn't find them... Hope you can help me with that Smiley Happy If that doesn't help, then I think my only hope would be trying with a different hdd.

  • IronFlyIronFly Posts: 18,018ACE Trailblazer

    Yep, the 2 pins are near the right side of left ram slot, it's labeled RTCRST#

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • TuszyTuszy Posts: 7Member
    Ok, I did the reset, now I have a black screen, only backlight, with or without hdd. If I start with fn+esc, I get a screen with info over BIOS, CPU, memory. This is new, didn't happen till now. Update, I got that info page only once. Any ideas?
  • IronFlyIronFly Posts: 18,018ACE Trailblazer
    Try again clear CMOS.
    Then boot pressing F2
    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • TuszyTuszy Posts: 7Member
    I reset the cmos again. On normal boot, first dark screen, than the backlight turns on, but no logo or anything. Hdd led flashes on boot, but then the laptop goes silent. Ctrl+alt+del reboots laptop. When booting with fn+esc, the fan spins nonstop, screen has backlight, but thats it.
  • IronFlyIronFly Posts: 18,018ACE Trailblazer

    I suspect a BIOS corruption issue, since before the CMOS reset you had the same issue.

     

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • TuszyTuszy Posts: 7Member
    And can I somehow reflash the BIOS?
  • IronFlyIronFly Posts: 18,018ACE Trailblazer
    Accepted Answer

    if you can find the right BIOS.

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • TuszyTuszy Posts: 7Member

    Thank you very much, reflashing the Bios solved my issue, took about 1,5 minutes. Case closed Smiley Happy

  • IronFlyIronFly Posts: 18,018ACE Trailblazer

    You welcome. Smiley Happy

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • alenismealenisme Posts: 6Member
    Hey, I have the totally same problem like you had. But I don't know how to reflash bois like you did. Can you help me with it? Much appreciation.
  • Martin34Martin34 Posts: 5Member

    Hello,

     

    I have the same problem and need help how to find the right bios and

    a docu to reflash my corrupt bios. I have model E1-572 without an "G".

    With the key combination ESC+FN I get the info, that BIOS-Version V2.12 is installed.

     

    Can you help me?

     

    --------------------------

     

    Update: Problem solved!

    I found the answers on the following side:

     

    http://community.acer.com/t5/S-and-R-Series-Laptops/Repair-Acer-R7-572-6423-quot-Black-Screen-of-Death-quot/m-p/409555#M3589 

     

    the BIOS recovery finished successfully Smiley Happy

    The notebook is working again.

     

Sign In or Register to comment.

Who's Online113

Acer-Karp
Acer-Karp
Addi
Addi
bribri2019
bribri2019
Cleiton21
Cleiton21
clshaifer
clshaifer
ImLeong
ImLeong
iskandarluqman
iskandarluqman
KennethHCA
KennethHCA
MegaParsec
MegaParsec
Nena1girl
Nena1girl
Sinha
Sinha
vkk
vkk
zsolt666
zsolt666
+100 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Announcements

Acer Community is now available in French! We are delighted to announce the addition of French to the list of supported languages in order to reach more users and expand on our mission to break the barriers between people and technology. You can access the French community from the drop down language menu located next to your username on the top right corner.


Participez aux discussions !

New Here?

Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.