Can you still get an OEM CD w/ appropriate drivers, patches, etc. w/o a S'N or SNID?

DLee2015
DLee2015 Member Posts: 1 New User

I think my Acer computer's identity has been totally scrubbed...

 

I have a second-hand Acer desktop on which I tried to do a clean install of Windows Vista Home Premium using an off-the-shelf system builders version CD. At startup, the Acer logo never flashed on the screen and I noticed that there was no recovery partition. Only after I started the install did I discover that this computer has no serial number decal but only a Windows license key sticker on top of the tower and a silver stamp with "1631" printed on it on the back of the tower. (I discovered that the tower contains an Intel DG965RY motherboard manufactered between 2006 and 2008 for which I can get driver/software CD-ROM's and PDF manuals but only after I took the panels off to try and find the SNID. I also discovered that there are translucent plastic clamps on the internal hardware apparently installed at the factory that had never been touched - perhaps to let a service technician know whether anyone had tinkered with any of the components?) I found some part numbers for individual components inside but nothing that represents a S/N or SNID for the whole machine.  I found a "CE" sticker on the back of the monitor and registered it only to discover that I had merely registered the monitor. I have tried holding the Delete key at startup to get the SNID on the BIOS screen but there is no SNID field to be found anywhere on any of the BIOS submenus.  I tried downloading and running the Acer auto-detect tool to get the model # & serial # but all the fields came up blank when I ran it.  As for applications, Java keeps giving me a "1603" error when I try to install it, Windows Vista SP1 (KB936330) keeps installing itself over and over again in Windows update, and I had to download and install the Google Chrome full installer package offline because when I went to download Chrome, it buffered indefinitely and nothing ever happened. Web pages take 5 min to load but the Comcast xfinity speed test results are just fine so I think there's some kind of internal issue affecting web page loading.  I've tried a clean install twice with the same results.  Can I still get an OEM CD with all the appropriate drivers, patches, and updates for this mystery machine that will enable me to install applications successfully?  Can I maybe find a way to get the SNID associated with the Windows license key on the tower sticker? Any ideas for alternate ways to get only appropirate drivers, patches, and updates without an SNID perhaps with another hardware detection tool of some kind?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    it will very hard without a SNID to have the recovery disks and the auto tool normally works, i'm suspecting that someone deleted this info from the BIOS.

     

     Maybe you can try to create a bootable cd with Hiren's boot cd, select mini xp and try to run the acer autodetect tool from it.

    http://www.hirensbootcd.org/download/

     

    download the zip file, unzip it and create a bootable CD or USB media with the .iso file.

    I'm not an Acer employee.